Shipping policy

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Shipping Policy – Dropduty

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Thank you for shopping with Dropduty. We are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below for complete details about order processing, shipping times, and delivery.

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1. Order Processing Time

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All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order is processed, it will be dispatched from our supplier’s warehouse.


Please note:

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  • During high-demand periods, processing times may be slightly delayed.

  • Orders placed after business hours will be processed the next working day.

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2. Shipping Time

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Since we operate as a dropshipping store, products are shipped directly from our suppliers.


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Estimated Delivery Times:

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  • India: 5–12 business days

  • International: 7–20 business days

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Delivery times may vary depending on:

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  • Product availability

  • Shipping location

  • Customs clearance (for international orders)

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3. Shipping Charges

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  • Shipping charges are calculated at checkout based on your location and order size.

  • We may offer free shipping promotions on selected products or during special campaigns.

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4. Order Tracking

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Once your order is shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor your shipment status in real time.


If you do not receive tracking details within 5 days, please contact us.

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5. Delays & Exceptions

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While we strive to deliver your order on time, delays may occur due to:

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  • High order volumes

  • Weather conditions

  • Courier service issues

  • Customs delays (for international orders)

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Dropduty is not responsible for delays caused by external factors beyond our control.

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6. Incorrect Address

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Please ensure that your shipping address is correct at checkout.

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  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

  • If you notice an error, contact us within 12 hours of placing the order.

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7. Failed Delivery Attempts

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If a delivery attempt fails due to:

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  • Customer unavailability

  • Incorrect address

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The courier may:

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  • Attempt re-delivery, or

  • Return the package to the supplier

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Additional shipping charges may apply for re-shipping.

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8. Lost or Stolen Packages

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Dropduty is not liable for packages marked as delivered by the courier.

If your package is lost in transit, please contact us, and we will assist you in resolving the issue with the shipping provider.

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9. Customs, Duties & Taxes

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For international orders:

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  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • Dropduty has no control over these charges.

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10. Contact Us

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If you have any questions regarding your shipment, feel free to contact us:

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  • Email: support@dropduty.com

  • Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

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Thank you for choosing Dropduty!

We appreciate your trust and strive to provide you with the best shopping experience.If you want, I can also create a Return & Refund Policy + Terms & Conditions to make your Shopify store fully ready.